Damaged, incorrect, or missing items
Contact us promptly after delivery with your order number, clear photographs of the outer package, shipping label, and affected product. Keep the original packaging until the request is resolved.
Change-of-mind returns
For food-safety reasons, opened products and correctly delivered food items are generally not returnable for a change of mind. This does not limit remedies available for damaged, defective, or incorrectly supplied goods.
Resolution
After verification, we may offer a replacement, refund, or another appropriate resolution. Approved refunds are returned to the original payment method according to payment-provider timelines.
For payment-specific information, read the refund policy.