When a refund may apply
A refund may be approved for a cancelled order that has not entered fulfilment, an unavailable item, a verified damaged or incorrect delivery, or another case required by applicable consumer law.
How to request one
Email zucero.thegoodsugar@gmail.com with the order number and supporting details. For transit damage, include photographs of the parcel, label, and product.
Processing time
After approval, Zucero will initiate the refund to the original payment method. Banks and payment providers may require additional business days before the amount appears in your account.
Shipping charges
Original shipping charges are refundable when the entire order is cancelled before fulfilment or when required as part of an approved resolution. Other cases are assessed on their facts.